Case Study: City of Loveland achieves dramatic efficiency gains and cost savings in Solid Waste with Cityworks

Loveland, Colorado Cityworks Proves Invaluable for Solid Waste Division

The City of Loveland, Colorado, struggled with an inefficient pen‑and‑paper system in its Solid Waste Division: handwritten request slips were lost or illegible, billing for special services was delayed, month‑end reporting and record storage were time‑consuming, and residents faced slow responses. To address these challenges, the City of Loveland turned to the Cityworks asset management system (used alongside ArcMap) to improve documentation, customer service, and operational productivity.

With Cityworks in place, staff enter caller information in real time, use pop‑up street identification and ArcMap integration, and dispatch crews instantly via email—making over 40,000 incoming calls per year manageable. Cityworks has reduced reliance on outside labor, enabled timely posting of service charges, produced quick searchable reports for staffing and route optimization, and delivered measurable cost savings by shifting the division from reactive to proactive operations.

City of Loveland

Shannon Smith

Senior GIS Specialist