Case Study: City of Gainesville, Florida achieves data-driven maintenance and clear KPIs with Cityworks Analytics

Data Mining Made Easy at Gainesville Regional Utilities with Cityworks Analytics

The City of Gainesville, Florida (Gainesville Regional Utilities) needed better ways to collect accurate field data and measure work activities and KPIs across multiple utility departments. To address fragmented workflows and long maintenance cycles, they adopted Cityworks Server AMS and added Cityworks Analytics to visualize work data and standardize reporting.

Cityworks implemented Analytics templates and expanded Server AMS use across Water/Wastewater, Fiber, Gas, and Electric — with streetlight maintenance generating over 19,000 tickets in roughly four years — and is rolling out Server PLL for capital project tracking. As a result, Cityworks enabled clearer KPIs, more accurate field data for adjusting maintenance cycles, streamlined business processes, and broader adoption across departments, improving decision-making and operational efficiency.

City of Gainesville, Florida

Richard Gunton

Technical Systems Analyst