Case Study: Coon Rapids, MN achieves streamlined, cost-effective asset and work-order management with Cityworks

Coon Rapids, MN - Customer Case Study

Coon Rapids, MN implemented Cityworks across its Sanitary Sewer, Water, Streets, Stormwater, Forestry and later Code Enforcement divisions to modernize asset and service management. The city needed to consolidate historical records, replace paper files, and improve tracking of customer service requests, work orders, resource scheduling and rotation plans, while also identifying vacant-home water shutoffs and properties with excessive-use charges.

Cityworks was tailored with custom work order templates, tasks, fields and inspections to fit Coon Rapids’ workflows. The solution centralized historical data, streamlined work-order and resource scheduling, improved sharing of water shutoff information, and made it easier to identify and collect excessive-use charges—delivering a cost-effective, customizable system that measurably improved operational efficiency and revenue follow-up for Coon Rapids, MN.

Coon Rapids, MN

Cindy Hintze

Administrative Specialist