Case Study: City of Hendersonville achieves streamlined daily operations and improved field efficiency with Cityworks

Cityworks Streamlines Daily Operations at Hendersonville, North Carolina

The City of Hendersonville needed to streamline daily utility and public works operations across its Water and Sewer and Public Works departments—improving field access to maps and work orders, managing warehouse inventory and fleet maintenance, and meeting MUTCD sign retro-reflectivity requirements. The city turned to Cityworks (from Azteca Systems, Inc.), deploying Cityworks Anywhere and Cityworks Storeroom to bring GIS-enabled work management to field crews and office staff.

Cityworks delivered GIS-centered solutions that give crews real-time map access and work-order histories, manage storeroom inventory and fleet maintenance, and support traffic sign compliance. As a result, Hendersonville saw improved employee accountability, communication and customer service, streamlined monthly expense reconciliation, and increased spatial and asset data reliability—benefits Cityworks continues to expand across additional Public Works divisions.

City of Hendersonville

Rachel Magyary

GIS Analyst