Case Study: City of Fort Collins achieves significant cost and time savings with Cityworks

City of Fort Collins - Customer Case Study

The City of Fort Collins needed to improve management of its Streets & Traffic operations—signs and signals, pavement management, road repair, snow and ice removal, sweeping, and project scheduling—and to gain better cost tracking and reporting. To address these challenges the City of Fort Collins deployed Cityworks beginning in 2004 (later expanding use to Natural Areas and Engineering) as a GIS‑centric asset and work‑order management system.

Cityworks delivered a GIS‑driven solution with work orders and task tracking, Cityworks DataPump for field crews, Cityworks Storeroom for inventory, Crystal Reports, and an interface to PeopleSoft. The system enabled detailed unit‑cost tracking (per ton, per mile, per pothole), faster reporting and billing, and improved scheduling and crew accountability; measurable results included street patching costs falling $1/ton versus 2009 and nearly $10/ton versus 2008 across 8,000–12,000 tons annually, recovery of costs “down to the bolts,” efficient handling of 900+ ice‑removal calls, and hundreds of patching work orders (388 in one season), demonstrating clear ROI from Cityworks.

City of Fort Collins

Sandy Aragon

Financial Coordinator