Case Study: City of West Hollywood speeds contract approvals with CityGrows

City of West Hollywood cuts contract approvals to 7-10 days with CityGrows

The City of West Hollywood faced a slow and opaque contract approval process, with paper-based requests causing significant delays and frustration for staff across departments. To address this challenge, the city implemented the ClearForms (formerly CityGrows) workflow software to bring its contract management online.

Using ClearForms, the city built a digital contract tracking system that provides real-time status updates and enables multiple staff to review and approve contracts simultaneously. This solution reduced the contract forwarding time to the City Attorney by several weeks, making the process reliably take 7-10 days instead of months. The City of West Hollywood was able to set up this system without IT consultants, achieving major time savings and improved communication.

City of West Hollywood