Case Study: City of Erie boosts firefighter applications and revenue with CityGrows ClearForms

City of Erie boosts firefighter applications 30% with CityGrows

The City of Erie, PA faced the challenge of modernizing its outdated, paper-based application process for firefighter positions. This in-person-only system was inconvenient for applicants and limited the potential pool of candidates. The city partnered with the vendor ClearForms (formerly CityGrows) to digitize this human resources workflow.

By implementing ClearForms' online application platform, the City of Erie was able to offer a secure, 24/7 digital application process. This solution led to a 30% increase in application volume and generated close to $8,000 in additional application revenue. The ClearForms system also helped the city attract a more diverse and regionally broad applicant pool while providing transparency for applicants throughout the process.

City of Erie, PA