Case Study: WestJet achieves scalable, secure airline operations with Citrix DaaS

WestJet reduces maintenance turnaround by 30+ minutes with Citrix

WestJet, one of Canada's largest airlines, faced the operational challenge of securely delivering work environments to its dispersed employees in restrictive locations like airports and maintenance vehicles, as well as enabling remote work, all while meeting strict compliance requirements. To achieve this at scale without adding cost or complexity, they partnered with vendor Citrix to implement a solution using Citrix DaaS and NetScaler Gateway.

The Citrix solution provided a secure digital workspace that allowed WestJet to scale operations on demand. This enabled 80% of contact center staff to work remotely without expanding the compliance boundary, eliminated the need for incremental real estate, and reduced aircraft maintenance turnaround times by over 30 minutes per event. The implementation empowered 2,000 users with secure access from any location, providing significant operational and financial impact for the airline.

WestJet