Case Study: C Spire achieves scalable cloud services management and faster customer support with Citrix CloudPortal Services Manager

TekLinks Improves Client Services with CloudPortal Services Manager

TekLinks is a regional provider of technology services, IP telephony, network security, storage and hosting supporting clients across several southeastern states. As its cloud offerings grew, TekLinks struggled with fragmented management—running a custom tool alongside ExtendASP—which created support, upgrade and provisioning headaches and forced clients and admins to use multiple systems instead of a single, standardized portal.

TekLinks replaced its fragmented stack with Citrix CloudPortal Services Manager, which developers validated for extensibility and integration. The platform enabled impersonation-based troubleshooting and client self‑service, consolidated provisioning into one web portal, boosted IT staff efficiency, reduced provisioning time from days to under one day, and improved reseller and client satisfaction while providing a scalable foundation for growth.

C Spire

Scott Gulledge

Director of Client Care