Case Study: St. Georg IT achieves secure 24/7 mobile access to NICU live video for parents with Citrix

Secure video transmission from the Preemies Station

Klinikum St. Georg in Leipzig set up "Cuddle View TV" to let parents of premature or sick newborns see their babies 24/7, but faced a technical and security challenge: video needed to be viewable from any device (including iPads and smartphones) without forcing parents to install plugins or complex browser settings, and access had to meet strict data‑protection requirements.

St. Georg IT worked with COMPAREX to deploy ceiling webcams and deliver the camera streams via a central Citrix XenApp infrastructure secured with NetScaler and hardware token authentication; parents access the streams through a simple web portal or the Citrix Receiver app on mobile devices. The result is an easy, secure service that provides high‑quality live video even over cellular networks, has been widely praised by families for improving bonding, and reused existing Citrix technology for a quick, scalable rollout.

St. Georg IT

Martin Schmeisser

Project Manager