Case Study: Seattle Children's Hospital achieves faster, anywhere access to patient records and an estimated $1M savings with Citrix XenDesktop

Seattle Children’s Hospital goes mobile for the best patient outcomes

Seattle Children’s Hospital, a leading pediatric hospital, faced a workflow and IT challenge: clinicians were spending too much time wrestling with inconsistent workstation configurations across thousands of machines instead of caring for patients. With no reliable mobile access and up to five minutes lost logging into team-room computers—in an environment where clinicians typically have only 15–20 minutes per patient—IT staff were also overwhelmed, spending much of their time on repetitive workstation issues.

Seattle Children’s implemented a Citrix-hosted VDI solution (XenDesktop/XenApp, NetScaler, XenServer), virtualizing 380+ applications including Epic and Cerner and replacing roughly 5,500 workstations with zero clients and mobile access via Citrix Receiver. Clinicians now single-sign-on to the same desktop in seconds, improving bedside interactions and team communication; IT can provision users in minutes, scale quickly, reduce trouble tickets and extend endpoint lifecycles. The initiative delivered measurable operational gains and an estimated $1 million return on investment over 4–5 years.

Seattle Children's Hospital

Jake Hughes

Chief Technical Architect for Infrastructure Systems