Case Study: Cornerstone Home Lending achieves faster loan processing and rapid branch deployment with Citrix

Private lender accelerates core processes with Citrix NetScaler SD-WAN

Cornerstone Home Lending, a privately funded mortgage bank with 1,250 employees across 84 branches, was growing rapidly but struggling with slow access to its centralized loan‑origination software and lengthy file uploads. These performance issues left loan officers spending hours per application, strained IT management, and made an imminent migration off Windows XP and support for BYOD more difficult.

Cornerstone deployed Citrix NetScaler SD‑WAN, Citrix NetScaler and XenDesktop to deliver a single desktop image and accelerate access to core applications. The solution cut loan processing time from about three hours to under 45 minutes, drastically reduced help‑desk tickets (previously ~125/day), shortened branch deployment from 3–4 weeks to 1–2 days, and enabled a smooth migration to Windows 7 while improving security, employee productivity and customer service.

Cornerstone Home Lending

Ricky Caldwell

Director of Server Operations