Case Study: PPS (South African member-owned financial services provider) achieves a secure, stable network and 12-month ROI with Citrix SD‑WAN

PPS improves network connectivity to better serve its members

PPS is a Johannesburg‑based mutual insurer serving 350,000 members through 1,600 employees across 25 branches in South Africa and Namibia. As PPS moved more IT to the cloud, its ageing MPLS network struggled with connectivity, poor visibility and control, and long branch onboarding times (90–120 days), creating operational risk and limiting growth.

PPS implemented Citrix NetScaler SD‑WAN, delivered as a fully managed service by Intelys Telecom, to replace the legacy network. The solution immediately improved stability, performance and data protection, cut costs and risk, and accelerated branch deployment—delivering a full return on investment in about 12 months—while freeing staff to focus on member service and supporting the organisation’s community programs.

PPS

Derik Scheepers

Head of IT Operations