Case Study: NOW IT standardizes secure hybrid work with Citrix

NOW IT cuts service desk calls 60% with Citrix

NOW IT, a specialized IT service provider for Germany's regional pension insurance companies, faced the challenge of managing technical complexity and ensuring data security for a hybrid workforce across multiple geographic locations. To bring standardization and risk protection to its operations, the company worked with Citrix, utilizing its Virtual Apps and Desktops service.

By implementing Citrix Virtual Apps and Desktops, NOW IT provided a standardized and secure work environment, preventing data from being stored on personal devices. The Citrix solution resulted in an 80% reduction in problem-related tickets and a 60% decrease in service desk calls per month. Citrix also helped NOW IT achieve improved performance, greater compatibility, and a reduction in operating costs.