Case Study: Croatian Post achieves faster IT delivery and major cost savings with Citrix XenDesktop and NetScaler

National postal service speeds IT delivery, cuts costs

Croatian Post, which serves customers through 1,000 post offices across Croatia, was hampered by a distributed IT infrastructure of decade‑old thin clients and a physical server at each branch. Rolling out software updates and new services could take months and required sending dozens of technicians around the country, creating long delays, high maintenance costs, and security concerns.

To fix this, the company centralized applications and desktops in two data centers using Citrix XenDesktop plus NetScaler ADC and Unified Gateway for secure delivery and single sign‑on. The move cut deployment from months to days (new apps in hours), eliminated branch servers, enabled active‑active disaster recovery, saved about $100,000 in electricity and maintenance with an expected ROI in 6–7 months, increased uptime and security, and freed IT staff to focus on development.

Croatian Post

Dubravko Mihalic

IT Manager