Case Study: Geas Energiewacht achieves service agility and a 10% higher first-time-fix rate with Citrix Workspace

Mobile workforce achieves service agility with Citrix

Geas Energiewacht, an energy service provider in the eastern Netherlands with more than 50 years’ experience and 130 field engineers handling around 300,000 tasks a year, needed reliable, secure access to customer and technical information so technicians could work anywhere. Their previous supplier couldn’t deliver the required functionality or integrate with their existing Citrix environment, creating productivity and scalability challenges for mobile teams.

By consolidating on Citrix Workspace and Citrix Endpoint Management to manage 400+ devices, Geas gave engineers instant access to up-to-date documentation and apps, boosting first-time-fix rates by 10% and improving customer satisfaction while keeping data GDPR-compliant. IT experienced less downtime and fewer manual upgrades, freeing staff to focus on new initiatives, and the company can now scale project teams in days instead of weeks.

Geas Energiewacht

John Huitink

Head of IT Quality