Case Study: Miller Tanner Associates achieves global growth and service flexibility with Citrix solutions

Miller Tanner enables global growth and service flexibility by planning innovative meetings with Citrix solutions

Miller Tanner Associates is a woman‑owned, global meeting and event planning firm serving the pharmaceutical, biotech and medical device sectors, with a largely virtual staff of planners and contractors. Faced with busy clinician schedules, travel and budget constraints, and a dispersed workforce, the company needed more flexible virtual and hybrid meeting options, reliable low‑bandwidth streaming, secure large‑file transfers, and rapid remote IT support across time zones.

Miller Tanner implemented a Citrix solution stack—GoToMeeting/GoToWebinar/GoToWebcast for events, GoToAssist (Remote Support and Service Desk) for fast troubleshooting, ShareFile for secure file transfer, and XenApp/XenServer/NetScaler/Receiver for scalable infrastructure. The result: cost savings from reduced travel, dependable global virtual meetings and on‑demand training, quicker issue resolution for mobile staff, stronger client trust via video introductions, and an easier path to geographic expansion.

Miller Tanner Associates

Carrie Sharp

Chief Information Officer