Case Study: Big Red Group accelerates time to market and cuts support calls by 25% with Citrix CloudPlatform

Managed service provider accelerates time to market with Citrix CloudPlatform

Big Red Group, a Melbourne-based managed service provider, expanded from traditional IT into cloud services like CRM and MDM but found its manual provisioning and administration processes slowed time to market and increased errors. The company needed an automated, self-service platform so customers could manage their own cloud environments and Big Red could scale without costly manual work.

Big Red implemented Citrix CloudPlatform with CloudPortal Business Manager and NetScaler, using Citrix expertise to deploy proven practices quickly. The solution enabled customers to configure virtual machines in minutes, automated billing, reduced admin workload and human error, and cut support calls by 25%, helping the company accelerate time to market while keeping head count low.

Big Red Group

Jamie Williams

Chief Executive Officer