Case Study: Bath and North East Somerset Council achieves flexible, energy‑efficient working and £3.5m annual savings with Citrix

Local council drives increased productivity, increased customer service hours, flexibility, energy efficiency and lower costs with Citrix.

Bath and North East Somerset Council (BANES), which supports 180,000 residents and about 2,500 IT users across 90+ offices including the City of Bath, needed to modernize an aging PC estate, increase staff mobility and collaboration, and cut rising operating and energy costs as part of a property-rationalisation programme and creation of a new, energy‑efficient Keynsham Civic Centre (targeting a DEC A rating).

BANES deployed a Citrix virtual desktop solution (XenDesktop/XenApp with App‑V, NetScaler remote access and IGEL thin clients) using a single “gold” image and server-side delivery to enable flexible and home working. The project closed seven major offices and cut floor space 40%, delivering £3.5M annual revenue savings, about £250K annual energy savings (including ~£90K from thin clients), halved desktop costs and management effort, supported 1,500 regular home workers, reduced ~400,000 business miles per year, and required only 50–60 exceptions out of 2,500 users.

Bath and North East Somerset Council

Leighton Ballard

Applications and Digital Capabilities Manager