Case Study: International Law Firm achieves higher attorney productivity and improved client service with Citrix XenDesktop Remote PC Access

International law firm raises the bar on customer service with Citrix XenDesktop solution

An international U.S. law firm with about 3,600 users (including 1,600 attorneys) needed a way to give mobile lawyers the exact in‑office desktop experience—same apps, files and visual layout—with seamless handoff between devices, offline access in places like courtrooms, strong security, and easy IT management without forcing attorneys to carry heavy laptops.

IT implemented Citrix XenDesktop’s Remote PC Access (after a successful three‑month pilot) and rolled it out to nearly 4,000 endpoints, while using XenApp for BYOD and NetScaler for global connectivity. The deployment delivered faster logons (one attorney reported shaving 20 seconds per logon), offline and device flexibility, streamlined provisioning that reduced admin effort, enhanced security (Azure MFA, secure boot), and about $140,000 saved in licensing—boosting attorney productivity and lowering IT overhead.