Case Study: IFB Group achieves productive mobile collaboration and fast IT support with Citrix GoToMeeting and GoToAssist

ifb group benefits from productive collaboration and fast and easy support

ifb group is a finance and risk management consulting firm with about 250 consultants and offices across Europe and North America. Because consultants are frequently on the road, the company struggled with unstructured meeting processes, inefficient collaboration and growing demand for flexible, location-independent IT support.

ifb standardized on Citrix solutions—GoToMeeting (integrated with XenApp and Lotus Notes) for day-to-day collaboration, GoToWebinar for large events, and GoToAssist for remote support and ticketing. The tools gave all staff reliable screen sharing and remote-control capabilities, cut the number of meetings needed to reach decisions, enabled webinars for up to 1,000 attendees, and allowed IT to run up to eight concurrent support sessions—resulting in faster support, stronger team cohesion, and much lower administration overhead.

IFB Group

Rolf Loevenich

Head of IT