Case Study: KKH (German health insurer) achieves reliable HD eLearning and reduced bandwidth costs with Citrix SD‑WAN and Citrix Virtual Apps & Desktops

Health Insurance Provider Adopts Citrix SD-WAN and Citrix Virtual Desktops to Deliver Online Training

KKH, one of Germany’s largest health insurers with ~1.7 million members and 3,800 employees across 100 sites, needed to roll out eLearning and modern collaboration tools but was constrained by aging Windows servers and a fragile WAN. With single MPLS links delivering just 2–6 Mbps per site, video and VoIP lagged, outages and link flapping were common, and only about 10% of users could stream training videos in 720p.

KKH deployed Citrix SD‑WAN alongside Citrix Virtual Apps and Desktops to bond MPLS, DSL and LTE links, prioritize video/VoIP traffic, and enable GPU-accelerated virtual desktops on thin clients. The result: stable HD video and reliable VoIP, fewer dropped calls, lower bandwidth costs through mixed links and local breakout to cloud services, improved application performance visibility, and demonstrably higher user satisfaction.

KKH

Sascha Nagel

IT architect