Case Study: Globus family of Brands achieves reliable, high-quality webinars and increased attendance with Citrix GoToWebinar

Globus enjoys smooth sailing with travel agent events hosted on GoToWebinar

Globus, a family-owned operator of guided vacations (Globus, Avalon Waterways, Cosmos and Monograms) serving 500,000 travelers annually, runs up to 15 webinars a month to train thousands of travel agents on more than 400 packages. Their previous web conferencing tool produced poor audio, static, connection problems and couldn’t sync audio/video for on-demand posting, which hurt attendance, agent training effectiveness and the company’s reputation.

Globus switched to GoToWebinar with OpenVoice toll-free audio, gaining VoIP and toll-free options, one-click attendee access, presenter controls (mute/entry tones) and one-touch recording for on-demand playback. The result: clearer, more reliable webinars, increased attendance (thanks to toll-free dialing), about $5,000 in annual operational savings, reduced setup time and fewer complaints—helping reinforce Globus’s professional image.

Globus family of Brands

Alleigh Allie

Training Specialist