Case Study: De Rijke reduces open support calls by 87% with Citrix-based cloud solution

De Rijke reduces open support calls by 87 per cent with Desktoptowork’s Citrix-based cloud solution

De Rijke, a multinational logistics company, was struggling with slow, hard-to-manage in-house IT systems that delayed desktop and app startup and kept its IT team busy fixing infrastructure issues. The company needed a more reliable foundation to support its operations across Europe, and turned to Citrix-based cloud workspace technology delivered by DesktopToWork.

Citrix, implemented through DesktopToWork using XenApp, XenDesktop, and NetScaler, replaced De Rijke’s fragmented environment with a stable hosted workspace for 500 users. The result was much better performance and reliability, fewer support issues, and lower IT burden: open support calls dropped from about 150 to 15–20, while De Rijke also gained more predictable costs and freed its IT team to focus on business improvements.

De Rijke

Mark van Veen

European IT manager