Case Study: DCLG achieves 40% desktop cost savings and greater workforce mobility with Citrix XenApp

DCLG meets user needs for greater efficiency with XenApp

The UK Department for Communities and Local Government (DCLG), with 2,600 staff across 20 sites, faced a growing mismatch between traditional PC-based desktops and increasingly mobile working patterns. Employees who moved between desks or worked occasionally from home experienced slow, clumsy profile roaming, while occasional remote workers lacked a cost-effective, secure way to access departmental resources. Any new approach also had to meet Public Services Network security requirements and deliver savings.

DCLG deployed a Citrix-based virtual desktop environment—XenApp with Fujitsu thin clients in offices, NetScaler Gateway and Citrix Receiver for secure remote access, plus XenMobile and Worx apps for offline and BYOD use—with two-factor key fobs for authentication. The result: a 50-point jump in user satisfaction, over 80% saying technology enables flexible work, about 40% savings on desktop and infrastructure costs (from £7m to £4m annually), greater office agility with a 70% desk-to-staff ratio, and faster, cheaper user provisioning.

DCLG

Darren Scates

CIO and Technology Leader