Case Study: InTown Suites achieves rapid, cost‑effective expansion and streamlined IT with Citrix Cloud

Cloud helps large hotel chain accelerate and manage growth

InTown Suites, America’s largest economy extended‑stay hotel chain with 189 locations in 22 states, needed a way to rapidly add acquired and new properties without expanding its small IT team. The company’s low‑cost model demanded consistent, secure access to corporate applications (including its NiteVision PMS) and PCI‑compliant data handling while supporting aggressive growth—50 new locations in one year.

By moving to Citrix Cloud (XenApp/XenDesktop and Citrix Smart Tools), InTown Suites centralized apps and databases, consolidated ~190 hotel servers into one corporate data center, and gained faster, more reliable, PCI‑compliant access for staff. The result: improved security and user experience, reduced capital and operating costs, and the ability for the existing IT team to support expansion without additional headcount.

InTown Suites

Jeff Robinson

IT Director