Case Study: Children's Hospital Los Angeles achieves 60% faster apps and full redundancy with Citrix

Citrix solutions facilitate seamless care for young patients at Southern California hospital

Children’s Hospital of Los Angeles (CHLA), a leading pediatric hospital and USC teaching facility serving over 100,000 children annually, faced serious IT challenges after expanding its services. Its Citrix-based virtual desktop environment, originally deployed in 2011, became slow and unstable as 41 ambulatory clinics and roughly 400 remote users were added, leaving the system without adequate capacity or redundancy and resulting in outages and difficult maintenance.

CHLA engaged T2 Technology Group and Citrix Professional Services to build a fully redundant, high‑performance platform using Citrix XenDesktop 7.5 and XenApp 6.5, Cisco UCS blades, Pure Storage flash arrays, and dual Citrix NetScaler ADCs; many applications were moved to XenApp and NetScaler Insight was deployed for diagnostics. The redesign cut login times from more than two minutes to about 35 seconds, reduced roaming from 45 seconds to ~10 seconds, improved response times by around 60%, provided capacity for up to 2,000 users across the server farms, eliminated disruptive outages, and delivered a scalable, more reliable environment that supports better clinician access and patient care.

Children's Hospital Los Angeles

Greg Bush

Director of Technology