Case Study: Virsage achieves uninterrupted service during Colorado floods with Citrix virtual desktop solutions

Citrix Service Provider Partner keeps hosted desktop customers running despite floods

Virsage, a Citrix Service Provider partner offering the WorkPlace desktop-as-a-service platform for resellers and end customers, faced a major test when the September 2013 Colorado floods damaged its Front Range offices and kept staff away for weeks. The company needed to maintain service for a broad reseller network and local customers—many in healthcare and finance—despite losing access to its physical site and phone systems.

By running desktops and applications from an off-site datacenter using Citrix XenDesktop, XenApp, XenServer and NetScaler, Virsage kept its teams and customers working from virtual desktops without interruption. The result: zero customer downtime, secure off‑site data, uninterrupted billing and patient care, and continued focus on customer service throughout the disaster.

Virsage

Denise Duysen

CMPE practice administrator Rocky Mountain Primary Care,a healthcare services provider