Case Study: FirstBank achieves 25% increase in user productivity and improved application availability with Citrix NetScaler

Citrix NetScaler enables application and services availability

FirstBank, one of Nigeria’s oldest and largest banks with over 700 branches and a core datacenter, faced growing demands for highly available applications and higher network performance. Rapid expansion strained its infrastructure, causing frequent downtime and reduced user productivity, so the IT team needed a best-in-class load‑balancing solution to keep services online during maintenance and failures.

After evaluating options and validating Gartner’s recommendation, FirstBank deployed three Citrix NetScaler MPX 7500 appliances to provide hardware-based ADC, intelligent load balancing and scalability. The rollout was smooth and immediately improved resilience and performance—supporting a rise from 4,000 to 12,000 users, delivering a 25% increase in user productivity, and noticeably higher application availability across the business.

FirstBank

Ofem Ofem

Head of Networking