Case Study: FirstBank achieves 25% boost in user productivity and increased application availability with Citrix NetScaler

Citrix NetScaler enables application and services availability

FirstBank, a century-old Nigerian bank with more than 700 branches and a core datacenter, faced growing demands on its network and applications as services and users expanded. Frequent server downtime for maintenance and failures, constrained bandwidth and uneven load distribution were harming application availability and employee productivity, so the IT team needed a best‑in‑class solution to deliver highly available, scalable services across the branch network.

FirstBank deployed three Citrix NetScaler MPX 7500 appliances after a positive Gartner review and successful POC, with local partner support for optimization. The ADC-based load balancing solution was implemented smoothly and allowed seamless failover and better traffic distribution, enabling the bank to scale users from 4,000 to 12,000, boost user productivity by 25%, and noticeably increase application availability with fewer interruptions.

First Bank

Ofem Ofem

Head of Networking, FirstBank