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Case Study: NATS (UK air traffic services) achieves faster performance, £9M savings and secure, flexible workspaces with Citrix DIAMOND virtual desktop
A Citrix Case Study
Air Traffic Control grounds future workspace in Citrix technology
NATS, the UK air traffic services provider that guides over 6,000 flights a day and serves 5,500 internal users across 30 countries, faced slow, aging desktop infrastructure that hindered productivity, mobility and collaboration. CIO Gavin Walker wanted a more flexible, secure and energy-efficient “Future Workspace” while also removing cyclical, costly desktop refresh spikes and cutting the organisation’s carbon footprint.
The IT team launched Project DIAMOND, a Citrix-based virtual desktop solution (XenDesktop, XenApp, XenClient supported by NetScaler) piloted with 300 users to enable BYOD and repurpose old PCs as thin clients. DIAMOND cut logon times from over five minutes to 10–15 seconds, reduced latency, let users resume live sessions anywhere, added granular role-based security, saved an estimated £9 million vs. previous rollouts, and cut device power use from ~150W to 7W—supporting faster, greener global deployment.
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NATS
Gavin Walker
Head of Information Solutions