Case Study: RapidScale achieves 70% faster time to billable revenue with Citrix CloudPortal Services Manager

Adopting Citrix CloudPortal Services Manager helps RapidScale forge enterprise partnerships and better support for its customers

RapidScale, an Irvine, California–based cloud services provider, offers hosted desktops, business apps and disaster-recovery solutions and was pursuing white‑label partnerships with large telecommunications providers. The company’s growth was hampered by manual provisioning that could take weeks, a heavy help‑desk load for routine tasks, and the need for a scalable, simple platform to support enterprise-class telco customers.

RapidScale implemented Citrix CloudPortal Services Manager because it was service‑provider ready and easy to use, enabling one‑click multitenant provisioning and integrated management for Active Directory, Exchange, SQL, SharePoint and more. The result: provisioning time dropped to about 15 minutes (70% faster time to billable revenue), improved customer satisfaction, lower total costs, and a scalable foundation for expanded white‑label telco partnerships and continued growth.

RapidScale

Randy Jeter

Chief Executive Officer