Case Study: The Watershed achieves always-on connectivity with Citrix NetScaler SD‑WAN

Addiction Treatment Center Achieves Always-on Connectivity with Citrix Solution

The Watershed, a leading addiction treatment provider with more than 600 staff across five facilities, depends on Citrix virtual desktops and VoIP to support patient care and its call center. The organization struggled with unreliable WAN failover—causing interruptions to XenDesktop sessions and phone calls—gaps in branch redundancy, and insecure transmission of sensitive patient data.

By deploying Citrix NetScaler SD‑WAN together with Citrix NetScaler and a full XenDesktop/XenApp workspace, The Watershed bonded broadband, 4G LTE and Metro Ethernet links into active‑active, per‑packet load‑balanced tunnels with encryption and centralized management. The solution delivered always‑on connectivity, improved call handling, simplified IT management and monitoring, better protection of patient data, and lower WAN expenses.

The Watershed

Whit Baker

IT Director