Case Study: Minster Cleaning Services improves compliance and saves time with Citation

Minster Cleaning Services - Customer Case Study

Minster Cleaning Services, a nationwide commercial cleaning company, required support to manage complex health and safety compliance and HR paperwork across its extensive franchise network. Their challenge was to efficiently handle essential documentation like risk assessments and method statements without the high cost of employing in-house specialists. They turned to the vendor, Citation, for its health & safety and HR & employment law services.

Citation provided Minster Cleaning Services with 24/7 expert advice via a helpline, a comprehensive online platform named Atlas for documentation and training, and annual site visits to ensure compliance. This solution delivered extensive knowledge and consistency through dedicated long-term consultants. The results were significant time savings, ensured legal compliance across all branches, and the avoidance of costly internal hiring. Ian Hadley, their Operations Manager, stated the company could not survive without Citation's service.

Minster Cleaning Services

Ian Hadley

Operations Manager