Case Study: Eagle House Care Home achieves CQC compliance confidence with Citation

Eagle House Care Home - Customer Case Study

Eagle House Care Home, a specially designed care home in Sheffield, needed help keeping up with the changing demands of Health & Safety and HR & Employment Law while meeting CQC inspection requirements. They turned to Citation for support with both HR & Employment and Health & Safety services, including advice on policies, procedures, contracts, disciplinaries, infection control, and training.

Citation provided expert consultancy, tailored employment contracts and handbooks, access to 24/7 advice lines, and the Atlas online platform to manage records, holidays, sickness absences, risk assessments, and training. The result was greater peace of mind, up-to-date documentation, and a smoother CQC inspection process, with Eagle House saying the online systems made inspections less daunting and removed the hassle of keeping documents to hand.

Eagle House Care Home

Mandy Quintance

Manager