Case Study: Donnington House improves health & safety and HR support with Citation

Donnington House - Customer Case Study

Donnington House is a Chichester-based care home providing residential and nursing care since 1952. Before working with Citation, they struggled to keep risk assessments valid and up to date, and needed support with HR and employment law issues.

Citation implemented a system that emailed reminders when risk assessments were due for review, and provided 24/7 advice, templates, letters, and bespoke HR guidance. As a result, Donnington House gained confidence in managing difficult situations, including a positive breathalyser case that Citation helped them handle through suspension, meetings, and dismissal, with the customer describing Citation’s support as invaluable.

Donnington House

Sam Wadey

Business Manager