Case Study: Donnington House achieves compliance and peace of mind with Citation

Donnington House - Customer Case Study

Donnington House Care Home, a provider of residential and nursing care based in Chichester, chose to partner with Citation in 2014. Their challenge was to ensure comprehensive Health & Safety and HR & Employment Law compliance to maintain their high standards of quality care and achieve peace of mind.

Citation provided its expert support and 24/7 advice, which included helping the care home achieve ISO certification. With Citation's solution, Donnington House successfully obtained certifications in ISO 9001, ISO 14001, and ISO 27001. The staff described the service as being like having a whole external team, and they felt that losing Citation's support would be disastrous for their operations.

Donnington House

Samantha Wadey

Business Manager