Case Study: Family Connections Sydney simplifies NDIS audits and stays compliant with Citation HR

Family Connections Sydney streamlines audits for 120 NDIS participants with Citation HR

Family Connections Sydney, an occupational therapy business providing support to NDIS participants, faced a significant challenge in preparing for its rigorous, recurring NDIS audits. The process of collating the necessary documents and records was highly time-consuming. To maintain its practice standards and streamline HR and Workplace Health & Safety record-keeping, the company sought a new solution and selected the HR software and advisory services from Citation HR.

By implementing Citation HR's platform, Family Connections gained an intuitive system for managing compliance, training, and employment records. The solution provided invaluable support through its 24/7 HR Advice Line for handling complex employment questions. As a result, the business was able to effortlessly produce all required documentation for its audit, impressing the auditors with its organized systems and demonstrating full compliance. Citation HR's software and expert advice removed the guesswork from people management, allowing the team to focus on its core therapy services.

Family Connections Sydney