Case Study: Country to Coast Queensland PHN streamlines HR and compliance with Citation HR

Country to Coast Queensland PHN streamlines HR with Citation HR’s 24/7 support

Country to Coast Queensland PHN (CCQ), a primary health network, faced the challenge of restructuring its organization to better meet strategic objectives. CEO Julie Sturgess needed an HR partner with deep sector knowledge to guide this "rightsizing" process and provide long-term people management support, leading her to choose Citation HR based on a previous positive experience.

Citation HR provided a bespoke solution, initially supporting the restructure and then delivering ongoing services. These included auditing HR operations, implementing a cloud-based HRIS, providing 24/7 advice line access, and managing significant people processes. The partnership with Citation HR resulted in more nimble and complaint management decisions, developed managers' capabilities, and provided cost-effective expertise that would be difficult to replicate internally.

Country to Coast Queensland PHN