Case Study: Cutter & Buck achieves streamlined IT troubleshooting and lower TCO with Cisco Meraki cloud-managed networking

Streamlining IT troubleshooting and lowering TCO with cloud-managed network

Cutter & Buck, a Seattle‑based apparel company with 450 employees, needed a reliable, easy‑to‑manage wireless network to support wireless robotic sewing machines in its Renton distribution warehouse and to stop frequent helpdesk crises caused by a legacy WAN. Their old setup required VPN troubleshooting, monthly site visits and shared guest credentials that overloaded support. Cutter & Buck chose Cisco Meraki’s cloud‑managed Wireless/WAN solution (Branch Networking, Campus Edge) to replace the complex system.

Cisco Meraki deployed cloud‑managed APs and Lobby Ambassador guest management (splash page/hosted RADIUS) in about four hours versus the 20 days previously required, eliminated the need for on‑site controllers (previously ~$7,000 each), and simplified guest provisioning so receptionists can create temporary IDs. The change cut support friction (support calls went from about two hours to five minutes), reduced onsite troubleshooting, restored reliable connectivity for robots running up to 20 hours daily, and lowered total cost of ownership while delivering a stable, self‑managing network for Cutter & Buck.

Cutter & Buck

Dean Dunlop

Network Analyst