Case Study: Salisbury East High School achieves 40% fewer helpdesk tickets and reliable low-latency networking with Cisco Meraki

Salisbury East High School - Customer Case Study

Salisbury East High School, a progressive school in Adelaide, faced severe wireless performance problems as digital learning expanded: students and teachers experienced up to 250 ms latency and 30% packet loss, and the IT team logged frequent helpdesk tickets with little network visibility. To address this, the school selected Cisco Meraki, deploying Meraki MR access points and Meraki MS switches managed through the Meraki dashboard.

Cisco Meraki’s zero-touch provisioning, centralized dashboard, Wireless Health and Air Marshal tools delivered faster, higher-capacity connections and full network visibility, allowing remote troubleshooting and easy optimisation. As a result, helpdesk tickets fell by 40%, deployment time dropped from about a week to a day, latency and packet loss were eliminated, and the IT team at Salisbury East High School gained time to focus on innovations like a new student portal.

Salisbury East High School

Adam Masters

Network Admin