Case Study: Rocky Mountain Chocolate Factory Canada achieves PCI-compliant, cloud-managed POS and secure network across 60 stores with Cisco Meraki

Rocky Mountain Chocolate Factory Canada Supporting a secure, PCI compliant network across 60 stores

Rocky Mountain Chocolate Factory Canada, a high-end chocolatier with over 60 retail locations, faced frequent network outages from faulty routers, inconsistent hardware across stores, and time-consuming manual updates—all while needing a secure, PCI‑compliant network to support a new mobile POS on store iPads. To address these challenges they selected Cisco Meraki and its cloud‑managed Security & SD‑WAN and Wireless WAN solutions, deploying Meraki MR18 access points and MX60 security appliances per store.

Cisco Meraki implemented a plug‑and‑play, cloud‑managed deployment (one MR18 and one MX60 per store) with distinct SSIDs for POS and staff BYOD, automatic failover, and centralized monitoring and updates. The result is a stable, PCI‑compliant network that reliably supports 2–4 POS iPads, member kiosks, weighing‑scale PCs and debit/credit processing, faster remote fixes and instant HQ visibility—plus proactive alerts (e.g., MX down notifications) and plans to add customer WiFi marketing via Facebook login.

Rocky Mountain Chocolate Factory Canada

Ray Carroll

IT Manager