Case Study: Cash Converters achieves rapid remote troubleshooting and 24/7 reliable store connectivity with Cisco Meraki

Remote troubleshooting capabilities allow small IT team to support entire network

Cash Converters, a franchised retail and finance network with over 700 stores globally, relied on online point‑of‑sale systems so Internet uptime was critical. With each branch using disparate networking gear, the Perth head office’s small IT team struggled to remotely troubleshoot and standardize deployments, creating costly outages and long on‑site fixes. Cash Converters turned to Cisco Meraki’s cloud networking (MX security/SD‑WAN, MS switches, MR wireless and branch networking) to address these issues.

Cisco Meraki delivered a standardized, cloud‑managed stack across 64 corporate stores, enabling rapid provisioning (stores live in under 15 minutes), centralized dashboard visibility and live troubleshooting tools, and automatic failover to VPN/cellular over an MPLS backbone. The Meraki deployment let the five‑person IT team manage thousands of ports as one, roll out a DNS change to all sites in 30 minutes, eliminate many travel/consultant visits, control bandwidth with Layer‑7 analytics, and enable free VOIP calls between sites—dramatically improving uptime and operational efficiency with Cisco Meraki.

Cash Converters

Simon Duncalf

Technical Services Manager