Case Study: Solar A/S achieves faster help desk resolution with Cisco Meraki

Reducing help desk time-to-resolution with cloud monitoring

Solar A/S, a distributed organization with multiple sites, needed to improve network performance and reduce help desk time-to-resolution while replacing aging, end-of-life switches. Working with Cisco Meraki, the company also wanted better visibility and easier troubleshooting for its regional help desks, alongside new Cisco Catalyst 9000 switches, Cisco DNA Center, and Meraki cloud management.

Cisco Meraki helped Solar A/S implement Meraki SD-WAN and cloud monitoring for the Cisco Catalyst switches, giving help desk teams a single dashboard to quickly identify port and client issues. The result was faster, more self-sufficient support: tickets that once took hours are now closed in 10 to 15 minutes, delivering more than 10% time savings.

Solar A/S

Frank Osberg

Network Architect