Case Study: Queensland Airports Limited achieves seamless high-speed guest Wi‑Fi and actionable location analytics with Cisco Meraki

Queensland Airports Limited - Customer Case Study

Queensland Airports Limited (QAL), an Australian airport organisation operating four airports and serving about 75,000 passengers monthly and 2,500 employees, needed better guest Wi‑Fi and actionable customer engagement data. The IT team, led by Joseph Kairouz, chose Cisco Meraki MR wireless access points and the Meraki dashboard for location analytics and heatmaps to replace a legacy solution that lacked exportable analytics and modern features.

QAL deployed 70+ Cisco Meraki MR APs across terminals and corporate offices in a one‑week rollout (using triangulation site surveys), delivering free guest Wi‑Fi up to 120 Mbps with unlimited sessions, consistent staff roaming, and fine‑grained visibility into device types and foot‑traffic heatmaps for marketing. The Meraki solution produced measurable benefits—improved customer experience, positive staff feedback, analytics showing 10.6% of traffic as media downloads, and a clear roadmap for MV cameras, MX appliances and outdoor APs to expand security and insights.

Queensland Airports Limited

Joseph Kairouz

Networks and Security