Case Study: Van der Valk Ghent Hotel achieves a seamless, automated guest experience with Cisco Meraki

Prioritising customer satisfaction with state-of-the-art camera solutions powered by the cloud

Van der Valk Ghent Hotel wanted to build “the hotel of the future” while preserving its warm, personal hospitality. General Manager Max Van der Valk needed a way to connect guests from booking through their stay, reduce friction at check-in, and automate more of the hotel experience without losing the human touch. Cisco Meraki was selected to help support this vision with cloud-powered camera solutions and connected technology.

Cisco Meraki implemented state-of-the-art, cloud-managed camera solutions to improve visibility and support smarter operations across the 263-room, 23,000 m² property. The result was a more seamless, secure, and responsive guest experience aligned with the hotel’s automation goals, helping Van der Valk Ghent Hotel streamline service while keeping staff focused on personal care.

Van der Valk Ghent Hotel

Max Van der Valk

General Manager