Case Study: N Kid Group (tiNiWorld) achieves reliable, scalable guest WiFi and centralized cloud management with Cisco Meraki

Improving the customer Wi-Fi experience at family edutainment center

N Kid Group, a leading family edutainment operator in Vietnam (tiNiWorld), faced unreliable consumer‑grade WiFi at busy centres — with up to 500 simultaneous customers and a three‑person IT team supporting 25+ centres and 2,500 employees. To address peak‑time connection failures and simplify remote management they evaluated Cisco Meraki and trialed Meraki MR33 cloud‑managed access points.

Cisco Meraki implemented a proof‑of‑concept with three MR33 APs and the Meraki dashboard, delivering more reliable guest WiFi, fewer customer complaints, and centralized monitoring so the lean IT team can manage multiple sites remotely. N Kid Group also gained analytics (device mix, visitor frequency/loyalty) to inform marketing — tangible improvements in stable peak‑time performance and operational visibility thanks to Cisco Meraki.

N Kid Group

Khao Do

Chief Technology Officer