Case Study: Excelsior Palace Hotel achieves reliable high-performance guest Wi‑Fi and simplified cloud management in 3 weeks with Cisco Meraki

How a 5-star luxury hotel deployed full-stack APs, MS and security appliances 3 weeks

The Excelsior Palace Hotel, a 5‑star property on the Portofino coast, faced slow, spotty Wi‑Fi and limited IT staff while needing reliable, high‑density connectivity for guests and conference attendees. To solve this, management selected Cisco Meraki cloud‑managed solutions — including MR access points (MR72, MR42, MR33), MS switches, and MX security appliances — plus Mobility Device Management, Security & SD‑WAN, Switching and Wireless LAN services.

Cisco Meraki deployed a full‑stack solution across the property in three weeks: MR72s for outdoor/shore areas, MR42s for conference spaces, MR33s for rooms, MX84 firewalls in HA on a 100 Mb fiber link, and MS switches, all managed via the Meraki Dashboard. The result was fast, reliable coverage with Layer‑3 roaming, guest SSIDs (up to 15 customizable networks), granular firewall and bandwidth controls, easier troubleshooting and preventative management, and clear customer satisfaction following the rollout.

Excelsior Palace Hotel

Aldo Werdin

Managing Director and General Manager