Case Study: Goodwill Industries of South Florida achieves full‑stack network visibility and one‑person management across 46 stores with Cisco Meraki

Allowing a one-man IT team to manage thousands of users through improved visibility

Goodwill Industries of South Florida is a non-profit retail operator with 46 stores, more than 3,200 guests and employees, and over 500 connected devices. Facing a largely manual, reactive network that was hard for a one-man IT team (Samuel Robinson), Goodwill needed centralized visibility, easier management, and PCI compliance—so they turned to Cisco Meraki’s full-stack solution (MX security appliances, MS switches, MR wireless access points and the Meraki dashboard).

Cisco Meraki’s cloud-managed stack and dashboard gave Robinson real-time visibility and centralized control—letting him identify a single device consuming >50% of a store’s bandwidth, enforce security and VLAN policies, receive automated alerts, and maintain PCI compliance across all locations. The Meraki deployment consolidated licensing, reduced onsite troubleshooting and outsourced support, enabled remote management of 46 stores and 3,200+ users, and freed time for strategic projects.

Goodwill Industries of South Florida

Samuel Robinson

IT Manager