Case Study: Tink Labs scales global handy smartphone deployments and automates connectivity with Cisco Jasper Control Center

Tink Labs - Customer Case Study

Tink Labs, a Hong Kong–based hospitality IoT company, offers handy — a rentable smartphone that keeps hotel guests connected without roaming hassles while providing access to in‑room services. The company faced the challenge of managing global connectivity and scaling deployments efficiently, with manual processes for business rules and usage data taking days to months and limiting rapid growth.

By using Cisco Jasper Control Center with KPN’s network and Remote SIM Provisioning, Tink Labs automated connectivity management, integrated telecom and business data via APIs, and gained real‑time visibility into device usage. The solution now supports roughly 250,000 handy devices across 35 cities, enables self‑service rule deployment, reduces operational overhead, and lets Tink Labs scale faster than its resource costs while improving the guest experience.

Tink Labs

Pil Yuen

Chief Technology Officer and Head of Special Projects